Tag: classification

5 entries tagged "classification" — 5 posts, 0 links.

Posts

Apr 22, 20268 min — Platform & AI

Building an NPS Classifier You Can Actually Act On

A scikit-learn NPS ordinal classifier with SMOTE, probability calibration, utility-based thresholding, and PSI drift checks. The parts that make it useful to the retention team, not just accurate on a dashboard.

Outcome: Shipped a calibrated multiclass NPS model with a utility-driven operating threshold and a PSI-based drift loop, giving the retention team a per-customer detractor probability they can act on and a rule for when to retrain.

Jan 15, 202611 min — Platform & AI

When 0.3 Does Not Mean 30 Percent

How imbalanced classifiers can keep a strong AUC while producing probabilities that break thresholds, alerts, and cost-sensitive decisions in production.

Outcome: Defined a production calibration gate that logs Brier score, ECE, reliability diagrams, cost-sensitive thresholds, run metadata, and promotion criteria for imbalanced classifiers.

Oct 11, 202516 min — Platform & AI

Plain-Language Machine Learning Metrics for Real Decisions

A practical explanation of ML metrics with decision tables for regression tolerance, rare-event classification, threshold tradeoffs, and the failure case where accuracy looked good but the decision failed.

Outcome: Clarified how metric choice, threshold design, tree-based pattern discovery, and logit interpretation affect whether ML outputs are useful for action.

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